Troubleshooting Problems with IRIS Web and Outside Interest Disclosure

Tags IRIS OID

Overview

The IRIS Web portal and applications can experience various browser-related issues. Below are some troubleshooting steps for a few of the known issues.

Troubleshooting

HTTP 500 Error

SAP does not support the Chrome browser on macOS 11 (Big Sur) at this time. You must use Safari or Firefox for Mac.

Single Sign-On (SSO) Session Expired

If you log into the iris web portal and are inactive for a period of time, your login session will expire. The behavior you will experience is that the next time you try to click on a link to approve an OID form, you will have to log in again. 

Default Browser

Your default web browser may not be the browser you routinely use. For example, if you log in to the IRIS web portal to launch the windows GUI via chrome, and then click on a link to approve the OID, your default browser may be set to Microsoft Edge. In that case, you will have to log in again to that browser.

Details

Article ID: 123477
Created
Wed 12/30/20 2:25 PM
Modified
Wed 12/30/20 3:27 PM
Environment
IRIS