Adobe: Sign In or Out of Your UT Adobe Account

Overview

Adobe software is offered through the VolTech store. Creative Cloud licenses are now available for $110/year, and the licenses are good for one year from the contract date. The webpage outlining Adobe procurement details is found at https://oit.utk.edu/software-hardware/adobe/. Instructions for signing in to your UT-licensed Adobe Creative Cloud account can be found below.

Signing In

For access to Adobe‚Äôs Creative Cloud software, you must log in with your UT NetID and password. Follow the instructions below to sign in.

  1. Go to adobe.com or launch the Creative Cloud app if installed.
    • When signing in to the Creative Cloud mobile app, click Continue with Adobe ID
  2. Choose Sign In.
  3. Enter tennessee.edu in the Email Address field and click Continue to be redirected to the UT CAS login page.
  4. Enter your NetID and password and choose LOGIN. Authenticate through the Duo Two-Factor prompt.

The first time you log in, you may be prompted for confirmation. Accept the terms to continue.    

Unable to sign in with @tennessee.edu

If you personally purchased Adobe with your @tennessee.edu email address, the option to manage the account may be missing. Please contact Adobe to get them to change your email address. OIT cannot assist as the account will not appear in our Adobe console. 

Signing Out

You may log into Adobe Creative Cloud with 2 concurrent sessions.  To sign out of Creative Cloud, follow the steps shown below.  Once you have signed out, you may sign in from another computer. If you accidentally sign in to Creative Cloud with an @utk.edu email address, follow the steps below, then log in with your @tennessee.edu address. 

You have 2 options for signing out of Creative Cloud:

 Sign out from the Creative Cloud Desktop App

  1. Launch the Creative Cloud Desktop App.
  2. Select the Gear symbol from the top right.
  3. Choose Preferences.
  4. Choose the Sign Out button.

Sign out of a Creative Cloud application

  1. Open the application (e.g. Acrobat or Photoshop).
  2. Choose Help from the Menu Bar.
  3. Acrobat: Choose Sign In/Sign Out; Photoshop: Sign Out (NetID@tennessee.edu).

Details

Article ID: 122897
Created
Thu 12/17/20 3:01 PM
Modified
Mon 3/20/23 8:49 AM
Environment
Adobe

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