RingCentral Quick Start Guide for the Mobile and Desktop app

Overview

Once your phone has been moved to RingCentral, you can install the RingCentral app on either your computer or smartphone. 

Signing into the RingCentral app 

  1. Choose Sign In on the initial page 
  2. Select the Single Sign-On option on the Sign In 
  3. Enter your NetID@tennessee.edu email address and choose Submit to be redirected to the UT Central  
  4. Click Submit to redirect to the UT Central Authentication Service page 

For the Desktop App: Confirm your address for emergency calls 

The first time you log in to RingCentral on the Desktop App, you will be prompted to confirm your address.  Be sure to follow the prompts; if you don't provide an emergency address, you will be limited to making calls to extensions within RingCentral. 

Setting up your Preferences in the RingCentral Online Portal 

Sign in to the RingCentral Online Portal at service.ringcentral.com 

Once you sign in, you can manage the following: 

  • Work Hours/After Hours behavior 
  • Voicemail Greeting 
  • Connect your UT Calendar to your RingCentral Account 

Set your "Work Hours"  

In RingCentral Online Portal, you can set your standard work hours.  During business hours, RingCentral will use your status to determine whether you should receive phone calls, texts, etc.  Your calls will go directly to voicemail outside your defined user hours, and you will not receive alerts for voicemail and texts.  

By default, your account is set to "Available 24/7".  You can mark yourself unavailable with the "Do Not Disturb" setting or sign out of RingCentral if you do not want to receive calls.  Alternatively, you can set a daily work schedule by updating your User Hours.  You can change your voicemail greeting if you would like an alternative after-hours greeting once your Users Hours are set. 

Instructions for setting up your User Hours 

Customizing your personal voicemail 

Anyone that calls you directly at your RingCentral extension will receive your personal voicemail message.  If you are a member of a queue, such as the OIT HelpDesk or One Stop, calls to the queue will not go to your personal voicemail.   

Instructions for changing your voicemail message from the RingCentral Portal 

Connect RingCentral to your UT email & calendaring account. 

Once connected, RingCentral will change your presence to busy when your calendar shows that you are in a meeting. 

Instructions for linking your Microsoft or Google Calendar using the RingCentral desktop app or web portal 

Using RingCentral 

Choose your Status 

Use your status to indicate if you are available to receive calls and text messages.   

To update your status,  

  1. Select your profile 
  2. Select your current status 
  3. Choose your new status 

Status Options: 

  • Available – Indicated by a green dot, this means that you are ready to take calls 
  • Do Not Disturb – Indicated by a red dot with a white line through the center, this presence indicates that you do not want to be disturbed and will shut off all app notifications across mobile, desktop, and email. You will not receive calls within RingCentral; personal calls will go directly to voicemail. 
  • Offline – Indicated by a gray dot, this means that you are offline or inactive (for 15 minutes or more) or logged out of the app.  
  • Invisible – Indicated by a gray dot, this will make it appear as if you're offline. This presence can only be set manually but will appear the same as Offline. 
At the end of the day, do not forget to set your status to “Do Not Disturb” if you do not want to receive calls after hours.   

Transferring a call 

To transfer to a call, select the "More" button (…) when you are on the call. 

  1. Select Transfer from the Dial Pad. 

    Desktop App

    Mobile App

  2. Search for the person or team name, select the appropriate choice, and choose your transfer option. 
    • Ask First: Allows you to introduce the caller.  
    • Transfer or Transfer Now:  Also knows as a cold transfer, allows you to transfer the call with no introduction.   
    • To Voicemail: this option will be available if the recipient is set up to receive voicemail. 

      Desktop App

      Mobile App

Canceling a transfer 

If you need to cancel a transfer while you are on a call, select the red "hang-up" phone to cancel the transfer and go back to the original caller. 

Desktop App

Mobile App

 

 

Details

Article ID: 119782
Created
Thu 11/5/20 12:32 PM
Modified
Thu 11/5/20 4:38 PM
Environment
Telephone