Overview
The OIT Service Portal is home to the TeamDynamix Client Portal. The service portal is where University faculty, staff, and students can submit requests for help or find answers in the Knowledge Base. To access the OIT Service Portal, go to https://help.utk.edu. Click Sign In at the top of the page to log in with your NetID and Password. Logging in will allow you to view all of your tickets, favorited services, and favorited Knowledge Base articles.
Service Catalog
The Services tab hosts all OIT services grouped by category. While you can submit a request using the Report an Issue category, submitting a request for a specific service allows us to gather more details about your request before submission. This allows us to better help solve your issue or get it to the right team in OIT who can help.
Submit a Request
- Service request forms can be found by clicking on a category on the Services tab or entering keywords into the search box at the top of the page.
- On the service page, select Submit a Request and fill out the form.
- **You can also add frequently requested services to your favorites list by clicking Add to Favorites when viewing the service.
View My Tickets
- Sign in to the OIT Service Portal.
- Select the Services tab.
- Select Ticket Requests.
Knowledge Base
The Knowledge Base tab groups all of our self-help articles by category. The A-Z Article Index displays articles alphabetically. Our new knowledge base will grow over the next month as articles are moved from the old knowledge base to the new. You can also add frequently access knowledge articles to your favorites list by clicking Add to Favorites when viewing the service.