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Shared Mailbox: Managing Permissions and Access
Granting and removing user permissions for shared mailboxes through the AD
Shared Mailbox: Sending Email from Outlook
If you have been granted 'Send As' rights on a shared mailbox, this article will help you send messages that appear to come from the address of the shared mailbox.
AD Groups: Manage/Edit Active Directory (AD) Groups
Instructions for managing membership of Active Directory (AD) Groups
Departmental NetID Account VS Shared Mailbox
Spam Quarantine: Release Quarantined Messages from a Shared Mailbox