Overview
This article outlines the requirements, costs, and process for departments interested in implementing the TeamDynamix (TDX) ticketing system.
Cost
| Item |
Cost |
Frequency |
| Initial Setup, Training, and First-Year Support |
$2,000 |
One-time |
| Ongoing Annual Support (Year 2+) |
$1,000 |
Annual |
Setup and Support
What's included in initial setup:
- System configuration for your department's ticketing workflows
- Admin training ("train-the-admin" model)
- First year of annual support included
What's included in ongoing annual support:
- Access to the support team for troubleshooting and guidance
- Assistance with configuration questions as your needs evolve
Getting Started
- Stakeholder Demo: A one-hour demo is scheduled with the requesting department and its key stakeholders to review TDX's capabilities and confirm fit before moving forward.
- Leadership Buy-In: Departmental leadership should be informed and supportive of the initiative before implementation begins. This helps ensure a smoother rollout and reduces confusion or pushback from end users once the system goes live.
- Admin Designation: The department should identify one or more staff members who will serve as the TDX admin(s) and complete training.
Implementation Timeline
- Duration: Typically 6–8 weeks
- Model: "Train-the-admin" — your designated admin(s) are trained to independently configure and manage the ticketing application, rather than relying on the central team to build it out for you.
- Post-Implementation: Once training is complete, the central support team remains available as a resource for troubleshooting and questions. Day-to-day administration, configuration changes, and maintenance are owned by the department's own staff.
How to Initiate the Process
Submit a ticket to the ITSM team to get started.
FAQ
Q: Can we skip the demo if we already know we want TDX?
A: Yes, but a demo is still recommended, as it helps align expectations and ensures key stakeholders understand the system before committing resources to implementation.
Q: Who maintains the system long-term?
A: Your department's trained admin(s) handle day-to-day management. The central team remains available for support but does not perform daily administration on your behalf.