Duo Universal Prompt
The University of Tennessee started using an updated Duo Universal Prompt pop-up screen for two-factor authentication, featuring a new look and feel and several user experience improvements. All Duo customers worldwide, including UT, are required to update to the Universal Prompt.
The most notable change is a new visual design for the Duo prompt pop-up screen users receive when they log in.
Advantages of the Duo Universal Prompt include:
- Uses safer technologies offered by Duo.
- Provides a streamlined login experience for users.
- Supports more languages.
- Supports more types of hardware security keys.
What changed?
Changes to the login experience include:
- Duo authentication automatically defaults to the authentication method you last used on the same browser and device.
- You can cancel an automatic prompt and select "Other options" to change your authentication method.
- When using a new browser or device to log in, Duo defaults to the most secure method available (in order of Touch ID, Security key, Duo Mobile push, YubiKey passcode, Duo Mobile passcode, Hardware token passcode, SMS passcode, Phone call).
- The "Remember me" checkbox is replaced by a "Yes, this is my device" button.
- Text messages only include one passcode.
You do not need to change your Duo settings to use the new Universal Prompt.
- All the methods you currently use to login will carry over into the new prompt.
- There’s no change to the Duo Mobile app.
What does it look like?
Current traditional prompt
New Universal Prompt
Current "Remember" Option (appears before authentication)
New "Remember" Option (appears after authentication)
