Tennessee Language Center (TLC)

Overview

This article explains how to contact the Tennessee Language Center (TLC) Support for technology services provided and managed by TLC. This support is intended for TLC-related services only and is separate from general OIT support services.

Instructions

Submit a TLC Authenticated Help Request (I have a NetID)

Use the TLC Authenticated Help Request form if you are a TLC employee or instructor with a NetID account and need assistance with TLC-managed services.

1. Open the following form:
   TLC Authenticated Help Request (I have a NetID)
2. Submit your request for assistance with TLC-related services, including:
   • TLC email
   • TLC computers
   • TLC Zoom services
   • TLC network services
   • Other TLC-managed services

Submit a TLC Unauthenticated Help Request (I do not have a NetID)

Use the TLC Unauthenticated Help Request form if you are a student or TLC client who does not have a NetID account.

1. Open the following form:
   TLC Unauthenticated Help Request (I do not have a NetID)
2. Submit your request for assistance with TLC-related services, including:
   • TLC Zoom services
   • Matrix
   • SimplyBook
   • Other TLC-managed services

Additional Information

• These request forms connect you with Tennessee Language Center Support staff.
• Support provided through these forms is limited to TLC-managed technology and services.
• Requests for general university technology services that are not managed by TLC should be directed to the appropriate OIT support channel.
• Zoom support submitted through these forms is for TLC-managed Zoom usage and services, not general university Zoom support.