Accessing Duo When Your Device Is at Home
If you left your phone or other Duo device at home and need to log in, call the OIT HelpDesk at 865‑974‑9900. After verifying your identity, the HelpDesk can generate a 24‑hour Duo bypass code so you can access your account.
Lost or Stolen Device
If your phone or Duo device has been lost or stolen, call the OIT HelpDesk at 865‑974‑9900. After verifying your identity, the HelpDesk can issue a Duo bypass code so you can access your account and continue working while your device is replaced.
If the device was stolen, the HelpDesk will also remove the device from your account until it is replaced.
Incompatible or No Smartphone
If you don't own a smartphone or your device is unable to run Duo Mobile, OIT recommends using a FIDO Security Key. Information on obtaining a FIDO Security key can be found here: Article - Duo 2FA: Hardware Tokens fo...
If you need a bypass code while your FIDO Security Key is being delivered, call the OIT HelpDesk at (865) 974-9900.