Trending Issues

Are you a New Vol setting up your NetID and Password for the first time? See our Tips for Getting Started
My iOS or Android device keeps asking me to register it on the network. See our KB article for turning off Private Addressing.

Contact the OIT HelpDesk

Call the OIT HelpDesk at 865-974-9900 24/7.

Visit the Walk-In HelpDesk in the Commons at Hodges Library (Walk-In HelpDesk hours).

Submit a Help Request via our Service Catalog.

Chat with the OIT HelpDesk at

Find answers and solutions in the Knowledge Base.

Getting started with the new OIT Service Portal

  • The Explore OIT Services button allows you to pick the service and then category for the type of help you need. This will enable us to help you FASTER as you will receive a CUSTOMIZED request form for that category. You can also check the status of your open Ticket Request.
  • The Search Bar above will search all of our services and knowledge base articles. Clicking the globe icon next to the bar lets you choose to search for a Service to request help or the Knowledge Base to find self-help.  
  • The Knowledge Base is where you can quickly find self-help articles, how-to guides, and training.

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