CREATING SHARED MAILBOXES AND REDIRECT RULE

CREATING SHARED MAILBOXES AND REDIRECT RULE

SHARED MAILBOX

1. When you want to create a shared mailbox, the link to submit the ticket is:

https://utk.teamdynamix.com/TDClient/2277/OIT-Portal/Requests/TicketRequests/NewForm?ID=YZLwZAfrz0E_&RequestorType=Service

1. Add yourself and all admins as owners.
2. Add yourself to send as for testing.

2. When the mailbox is created two ad groups (mailboxname_mbx_sa and mailboxname_mbx_full) are created and managed at the following link:

https://directory.utk.edu/adgroups?_gl=1*1o7zfjo*_ga*MTQzOTkxOTQ5Ny4xNzE4MTEzNTk1*_ga_275S8CRNYW*MTc0MjMwOTQzMy40OC4xLjE3NDIzMDk5OTkuMC4wLjA.

1. Add owners and send as users to each group as needed/specified.
2. Owners in these groups can change the users who do have access. The idea is for owners of the service provided by the mail group to have management rights to add or remove people as needed.

REDIRECT RULE

1. To institute redirect, a third AD security group needs to be created. The link below takes you to option for AD email enabled groups:

1. Format as mailbox name _ members
2. Add yourself and all admins as owners.
3. It takes at least 60 minutes to sync in system when created.

2. Login in to the mailbox and create a redirect rule rather than a forwarding rule. Start with yourself and test function to AD group.
   1. Once assessed as working, remove yourself and add specified recipients.
   2. Changes to group membership require time to synch.
   3. To add/remove users to group, manage here:

https://directory.utk.edu/adgroups?_gl=1*1o7zfjo*_ga*MTQzOTkxOTQ5Ny4xNzE4MTEzNTk1*_ga_275S8CRNYW*MTc0MjMwOTQzMy40OC4xLjE3NDIzMDk5OTkuMC4wLjA.

ACCESS SHARED MAILBOX

1. Groups are transitioning to sending emails from the shared mailboxes. Here is the KB on setting up access to it:

https://utk.teamdynamix.com/TDClient/2277/OIT-Portal/KB/ArticleDet?ID=118075

FAQs