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If you are submitting a work request within Dash, it is very important to confirm the Chart of Account string is correct including the program code prior to submitting your request. Work Order Management can approve your request, but we are not able to see the CoA string until it has been approved and a work order is created.
What is the program code?
This is part of the Chart of Account (CoA) string that should come with every chargeable request. Every department on campus has a different CoA that includes a program code specific to your department. Facilities Services would not know the specific code that every department on campus uses, it is up to you to tell us.
Why is the program code important?
If you are submitting a chargeable work request but do not include the correct program code, Dash defaults to 000. Program 000 is only used by the Budget/Finance group as a revenue code. Departments should not be using this for work requests or other expenses. Your work order will be delayed and will not be processed until the full CoA string is provided with the program code.
Who do you ask for the correct CoA string?
Please speak with your department approver to confirm you have all pertinent information regarding the CoA string. Your department approver will be able to change the CoA as well when approving request, before the work order is created.
We plan to have a new version of the customer portal which will correct this issue, validating the CoA before a work order is created. Facilities Services anticipates this new version in the near future.
Thank you for your cooperation as we work to improve this process.
UT Facilities Services