elevator

UTK One Call — Elevator Calls & Entrapments

Initial Intake (get details up front)

Ask the caller:

• Building (and street address if known)
• Entrapment? (anyone stuck inside)
• If entrapped: Any injuries/medical need? If yes, tell them to hang up and call 911
• Elevator number (if known)
• Stuck on what floor
• Doors (open or closed)
• Operational (responding/moving) or fully down?

Dispatch, notifications, and work orders

• Entrapment response
  1. Dispatch Building Maintenance to respond and comfort the person
     • If in a garage and no assigned maintenance, dispatch any Maintenance nearby
  2. Call Wayne Limbaugh and/or Chris Stoffer
  3. Call KONE: (877) 276-8691
  4. Note: Entrapped persons may press the red emergency call button → rings to Central Alarm at UTPD → UTPD contacts One Call
• No entrapment (no one is stuck or trapped): Call Wayne; if no one is on campus, call KONE directly
• DASH entry: Submit under Johnny Waggoner
  • If a garage isn’t listed as a work definition, select the elevator # (example: Blount Hall-ELEVATOR-0001)
• Item dropped in shaft: Get the person’s info and notify Wayne Limbaugh

Contacts (use in order)

• Wayne Limbaugh (1st contact, Elevator Maintenance): (865) 307-2062 | Radio #154
• Chris Stoffer (backup): (419) 606-1870 | Radio #102CStoffer
• Jonathan Hutsell (2nd backup, last resort): (865) 724-8016 | Radio #129
• KONE (Elevator Service / Programming): (877) 276-8691
  • When calling KONE: identify as University of Tennessee Knoxville and have street address, building name, elevator number

Location exceptions

• 11th St. Garage: Entrapment = call UTPD first; no entrapment = only call their maintenance
• All other garages: Dispatch maintenance → call Wayne → then KONE
• P3 buildings (entrapments): Notify Wayne; Wayne confirms, then front desk contacts Rise housing management if true entrapment (after-hours process being confirmed)
• Housing (entrapments): Wayne → Chris → KONE, then if needed:
  • Doug Grant: (419) 388-0095
  • Bobby Tharp: (865) 389-5563
  • Garrett Lett: (865) 824-8047
  • Chris Mireles: (865) 279-6466
• Ag Campus: Facilities Services covers Ag Campus
•  Vet school has its own maintenance. Call Wayne, then KONE, then Marcus Williford (865) 740-2780.