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Users may encounter an error when attempting to assign an expense delegate in DASH that allows that person to access the Travel and Expenses page on their behalf. If all steps were not followed ahead of time, a “profile not finished being set up” message will appear. This issue typically occurs when a user’s personnel record is missing a Default Expense Account in DASH. Without a Default Expense Account, the system cannot complete the profile setup, which blocks expense delegate assignments and expense functionality.
To resolve this issue:
- Verify whether the user has a Default Expense Account set up in DASH on the personnel record. (If assistance is needed, please contact DASH Support.)
- If the Default Expense Account is missing:
- Contact the departmental or campus Human Resources office to request that a Default Expense Account be added to the user’s personnel record.
- Once the account is added, the user should be able to access all links and assign expense delegates as expected.
If the issue continues after taking these steps, please contact DASH Support.