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Information
Site Roles and Permissions
The following roles and permissions are available for University-Supported WordPress. All site permissions must be assigned by a University-Supported WordPress administrator. Submit a request online to add/remove users to your site.
- Site Sponsor: This is a director, dean, or department head responsible for website content. The site sponsor will receive all WordPress notifications for their sites. This individual is also responsible for the annual content review certification process that is required for all university-supported websites. The site sponsor role is unrelated to defined WordPress user roles but identifies the WordPress site administrators and editors for each site.
- Site Sponsors must submit the following ticket requests:
- Add or remove a site
- Move a site to a new location
- Add or remove Network users, no matter their WordPress role
- Administrator: The administrator holds the highest level of WordPress access for the site. Administrators can make significant changes to the site’s structure and appearance by managing content, adjusting some site and plugin settings, and organizing navigation menus. While the role provides extensive control, it does not include network-wide settings or multisite management privileges.
- Administrators may submit the following ticket requests:
- Request site launch
- Request a new plug-in(s)
- Request installation of a pre-approved plug-in
- Add redirects
- Request Google Tag Manager access and edits
- Request Google Analytics and Search Console access for users
- Editor: The editor has full control over the site’s content. Editors can create, modify, publish, and delete posts, pages, and forms—including those created by other users. The role is essential for maintaining content quality and consistency across the site. Editors cannot access site admin or menu settings but are responsible for overseeing and managing all published materials.
- Editors may submit the following ticket requests:
- Request Google Analytics and Search Console access for users
- Subscriber: People who subscribe to your site’s updates.
- UT Site Admin: This role only applies to users in The Hill and is the site administrator role for university-supported WordPress sites. This special role allows the UT Site Admin to access Site Activated plug-in settings, such as Gravity Forms.
- Limitations for UT Site Admins:
- Do not have access to any Network Activated Administration plug-in settings such as Authorizer.
- Cannot customize CSS through the Customizer.
Sign in to Manage Your Site
Access the admin page at {URL}/wp-admin and sign in with your NetID and password.
Site Configuration
Sites hosted in the University-Supported WordPress environment will have the following configurations:
- Quota: 1 GB for Media Uploads
- Max Upload File Size: 2 MB
Use of Plugins
The University-Supported WordPress environment provides access to network-activated plugins, which are included with your site, and site-activated plugins, which can be added to your site. Visit the OIT Knowledge Base for a list of optional site-activated plugins.
OIT administrators maintain the availability of plugins in this environment. Plugins that are no longer supported or will not work with the current version will be removed.
Requesting a WordPress Plugin
UT Site Admins may submit a request online to have a site-activated plugin added to their site.
If the current plugins do not meet your needs, University-Supported WordPress administrators will consider installing additional plugins. For a list of plugins currently installed on the University-Supported WordPress environment, visit the OIT Knowledge Base for a list of all site plugins.
Contact OIT online to request additional plugins. Please include the plugin name and URL when submitting your request. University-Supported WordPress administrators will evaluate the plugin request and notify you of the result.
Here are a few things that are considered as part of the plugin evaluation:
- Is the plugin on the list of WP Engine’s disallowed plugins?
- Is the plugin widely used, actively maintained, updated, and verified to work with the installed version of WordPress?
- Are there known issues with other installed plugins?
- Plugins that allow custom CSS or theme modification are not allowed in the University Supported WordPress environment
Maintenance Schedule
WP Engine automatically maintains the core application and active plugins.