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Overview
Zoom releases application updates often, and we recommend staying up to date with the latest version for your device. On some UT-owned devices, an admin account is required to download and install application updates. In this case, a prompt like the one below may appear.
![Example of a Zoom app version prompt for IT admin.](https://utk.teamdynamix.com/TDPortal/Images/Viewer?fileName=b74a07f5-e42a-432b-9ca0-582c62fbec69.png)
Troubleshooting Steps
- Try uninstalling Zoom. Then, download the latest version for your device from the Zoom download center.
- Any user that does not have local admin rights on their computer and requires admin credentials for updates, installs, etc. can call the HelpDesk at 865-974-9900 to speak to a Desktop Support technician to assist in updating their client.