Zoom: Update the Zoom app and prompt to contact IT to proceed

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Overview

Zoom releases application updates often, and we recommend staying up to date with the latest version for your device. On some UT-owned devices, an admin account is required to download and install application updates. In this case, a prompt like the one below may appear.

Example of a Zoom app version prompt for IT admin.

Troubleshooting Steps

  • Try uninstalling Zoom. Then, download the latest version for your device from the Zoom download center.
  • Any user that does not have local admin rights on their computer and requires admin credentials for updates, installs, etc. can call the HelpDesk at 865-974-9900 to speak to a Desktop Support technician to assist in updating their client. 

Details

Details

Article ID: 143064
Created
Mon 11/14/22 2:15 PM
Modified
Wed 11/8/23 3:08 PM
Environment
Zoom