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Security Key 2FA Registration
Campus Specific Support:
- UTK, UTSA, IPS, UTIA, and UTSI - OIT HelpDesk (865) 974-9900
- UTC - UTC HelpDesk (423) 425-4000
- UTHSC - UTHSC HelpDesk (901) 448-2222
- UTM - UTM HelpDesk (731) 881-7900
If your Security Key is a newer model, you can register the device yourself by following these instructions. If self-registration does not work, please contact the OIT HelpDesk at 865-974-9900.
- Insert your Security Key.
- Go to the two-factor device management page.
- Log in with your NetID and Password.
- Verify your identity by going through the 2FA prompt.
- Select + Add another device. Choose Security Key (YubiKey, Feitian, etc.) then select Continue.
- Select Continue and a pop-up window will prompt you to tap your key to enroll. If you don't see a pop-up window, you may need to temporarily adjust your browser settings to allow a pop-up window.
- Tap your Security Key to enroll. What is displayed on the pop-up window will change and you will tap your security key again. (You will essentially tap your security key twice.) If prompted by your browser, select Allow.
- The screen will display a green checkmark and "Success" if the security key is successfully enrolled.
Under no circumstances should university-issued security keys be used for non-university accounts