Body
Topics Answered in this Article
Why Can’t I Use My NetID Everywhere?
Why do I have an @tennessee.edu email address?
How do I log in?
Why do some services require tennessee.edu instead of utk.edu?
My NetID and password isn't working everywhere.
I logged in through Central Authentication Service (CAS), why do I need to login again?
Overview
At the University of Tennessee, faculty, staff, and students use multiple services that require authentication. While we standardize on NetID and password with two-factor authentication (2FA), vendors implement sign-in differently. This guide explains the primary login methods, their differences, and provides tips for success.
Authentication Methods at UT
1. Central Authentication Service (CAS)
- Used by most UT services like Canvas, MyUTK, and others.
- Requires NetID, password, and 2FA.
- If you see the CAS login page, you’re in the right place.
2. Microsoft Authentication
- For Microsoft 365 and Google Services.
- Use your full UT email address:
- Faculty/Staff:
NetID@utk.edu
- Students:
NetID@vols.utk.edu
- Enter your NetID password and complete 2FA.
3. External Services (Zoom, Adobe, etc.)
- These services require additional information to direct you to CAS.
- Zoom: Choose SSO, enter
tennessee before zoom.us.
- Adobe: Enter
NetID@tennessee.edu when prompted for email.
Why Can’t I Use My NetID Everywhere?
Different vendors have different login systems. Even when UT standardizes on NetID and password, the format (NetID vs. email address) and login flow vary because:
- Some services are campus-specific (use
utk.edu).
- Others are system-wide licenses (use
tennessee.edu).
- Cloud providers (Microsoft, Google) require full email addresses to identify your UT account.
The @tennessee.edu Email Alias
Every UT student, staff member, and faculty member has an email alias ending in @tennessee.edu. This alias delivers messages to the same inbox as your NetID@utk.edu address and is sometimes required when logging into certain UT services, as explained in this article.
Tips for Successful Login
- Start at MyUTK: Links to CAS-enabled services like Canvas, Zoom, and Microsoft 365.
- Use UT-specific URLs: Example: linkedinlearning.utk.edu for LinkedIn Learning.
- Pay attention to prompts:
- If it says NetID, enter your NetID.
- If it says Email, use your UT email address.
- Check KB for step-by-step guides:
Additional Details
Microsoft and Google require full email address + NetID password + 2FA. External services may need extra steps to redirect you to CAS.