NetID: Create or Reset Your Password

Overview

If you don't know your NetID password or it's not working, we have several options to help you reset it.

NetID/Active Directory Passwords

Option 1: Online Password Reset using 2FA or Security Questions

To use this function, you must have already enabled the online reset tool at the Enable Online Reset site or during your initial password setup. 

1. Go to the NetID Online Password Reset site.
2. Enter your NetID and click Continue.
3. Select an ID for your UT ID Number, enter your birthdate, then click Continue.
4. If prompted by Duo Two-Factor, send a push or enter a Passcode from your Duo app or token. 
5. Review the Tips for Protecting Your UT Accounts, then select Continue.
6. Last, you will be prompted to set up a new password and verify it. Check the box verifying that you agree to the Acceptable Use Policy, then select Continue to complete the process.

Option 2: Initial Password Setup

This option is used to set up your first password. If you already have a password on the account, you will need to use a different reset option. A video guide for this option is available below.

1. Go to the NetID Initial Password Setup Option site.
2. Enter your NetID and click Continue.
3. Select an ID for your UT ID Number, enter your birthdate, then click Continue.
4. If prompted by Duo Two-Factor, send a push or enter a Passcode from your Duo app or token. 
5. If you have not previously selected 3 security questions, you will be prompted to do so, then select Continue. You will answer these questions on the next screen and then select Continue. Next, verify the answers to your security questions and select Accept.
6. Review the Tips for Protecting Your UT Accounts, then select Continue.
7. Last, you will be prompted to set and verify a new password. Check the box verifying that you agree to the Acceptable Use Policy, then select Continue to complete the process.

Option 3: By Phone or Chat

If you cannot reset your password using the online reset tools, please call (865-974-9900) or chat with us for assistance. Once your account information is verified, the HelpDesk will reset your account so you can set up new security questions and a new password. You must be at a computer with Internet access when you call. 

Option 4: In Person

If you cannot reset your password using the online reset tools, you can have your password reset in person at the OIT Service Center in the Commons at Hodges Library (Hours). Photo ID is required.

PLEASE NOTE: Changing your password can affect many services. Please read below for more information.

• Your e-mail client: You must close your email client (Outlook, etc.) before changing your password. If you fail to do this step, your account could be locked out. Once you have successfully changed your password, wait 10 minutes for it to take effect before attempting to log back into your email account with your new password.
• Your workstation: If you use Active Directory (AD) to authenticate to your computer or are in an OIT lab, you will need to log out of the computer and log back in after you change your password.
• Saved passwords: Some people like to save their passwords in certain applications so they do not have to enter them every time they log in. If you have saved your password in an application, be sure to change it.
• OIT Lab computers: If you are using an OIT lab computer to change your password, you will need to log out of the computer and log back in using the new password.

Password Complexity Requirements

• Be a minimum of 8 and no more than 40 characters in length
• Contain some combination of at least three of the following:
  1. Uppercase letters
  2. Lowercase letters
  3. Numbers
  4. Punctuation & Symbols
     (Accepted: `~!@#$^&*()_-={}|[]:;'<>?,)
• May not contain a significant portion of your username or display name
• May not reuse the last 10 passwords

Other Less Common Login Issues

• Error Message: “Your account has been locked. Contact your support person to unlock it, then try again.”
  • Call the HelpDesk at 865-974-9900 to have your account unlocked. 

Initial Password Setup Video Guide